My Outfit Delivery & Returns
We offer a full refund on any unsuitable goods within 14 days of receipt. Items being returned must be unused, unworn, unwashed and complete with their original packaging and tags devoid of any stains or odours.
If an exchange is required for an item of higher value, the new item will be dispatched upon payment of the price difference.
Simply complete the returns form found within your parcel and return to the address provided.
Please allow at least 3 working days for the parcel to reach us. It is recommended you use a 'signed for' delivery service, such as Royal Mail Recorded or Special Delivery, and ensure the package is adequately insured. We are not liable for any packages lost in the post.
Once the returned goods have been received, checked and verified, your account will be credited, or exchange completed as necessary. We are only able to credit the card details used in your original payment.
Please note you are liable for the delivery cost of returning any goods to us and also the delivery cost of exchanging goods.
Any items returned which do not comply with the return of goods policy will be returned to the customer and will not be accepted for refund until such time that the above conditions are met. This does not affect your statutory rights, and is in compliance of the relevant UK laws.
You are not liable for any postage costs if you were supplied the wrong item, wrong size, wrong colour or if the item is faulty.
If returning an item from a Non EU country please clearly mark the package "Returns" otherwise we may be charged UK Duty which will be deducted from your refund.
Free standard delivery on all UK orders - FREE
Free Royal Mail 24 Signed for delivery on all UK orders
Delivery within 1-2 working days
All orders placed before 3pm on a working day, will be dispatched the same day.
Any orders placed after 3pm will be dispatched the next working day.
Guaranteed Next day delivery by 1pm (UK) - £5.99
Royal Mail Special Delivery - guaranteed next working day by 1pm
Next day orders must be placed by 3pm on a working day to guarantee next day delivery.
Next day orders placed by 3pm on a Friday will be delivered on Monday
Any next day orders placed After 3pm on Friday and over the weekend will be delivered on Tuesday.
Guaranteed Saturday delivery by 1pm (UK) - £7.99
Orders must be placed by 3pm on Friday.
Europe - £7.99
5 day delivery service for countries within the European Union.
All orders placed by 3pm on a working day will be dispatched the same day.
Any orders placed after 3pm will be dispatched the next working day
Rest of the world - £9.99
Royal Mail International signed for delivery
7 day delivery service